163;35! Privacy Policy

Privacy Policy

This privacy policy explains how Spratley's use the personal information we collect about you.

To comply with the General Data Protection Regulation and to prevent unauthorised access, we follow procedures regarding the collection, storage and disclosure of information that you have given us.

What information do we collect about you?

We collect the following personal information about you when you make an enquiry or place an order for products or services.

Gender
Title
First name
Surname
Vehicle make & model
Vehicle registration
Address
Email
Home telephone
Work telephone
Mobile telephone

Website usage information is collected using cookies.

How we will use the information about you?

The personal information we collect about you is used to process your enquiry, provide you with a product or service and to manage your account. We may also use your personal information to keep you informed about the status of your order or service being provided.

In certain instances we are obliged to pass your personal details to third parties, namely:

* - When selling you a vehicle your personal details will be passed to the DVLA for vehicle registration and taxation purposes.
* - When producing vehicle number plates your personal details will be retained by Sandhurst Autoprint Limited in encrypted format for a period of three years.

Marketing

If you agree, we would like to send you vehicle service and MOT reminders as well as occasional marketing information about other products, services and events that may be of interest to you.

Spratley's will not share your information for marketing purposes with other companies.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes please contact us by:

* - By telephone: 0118 933 2338
* - By email: enquiry@spratleys.co.uk
* - Or write to us at: Spratley's, 60-62 Victoria Road, Mortimer, Reading, RG7 3SG

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit
https://ico.org.uk/for-the-public/online/cookies

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policy before you submit any personal data to these websites.

Access to your information and correction

Under the regulations you have the right to request copies of your personal information, to seek rectification of inaccurate data, the erasure of your data, or object to or restrict the use of your data, and where our system allows, to request copies of your data in digital format.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

* - By telephone: 0118 933 2338
* - By email: enquiry@spratleys.co.uk
* - Or write to us at: Spratley's, 60-62 Victoria Road, Mortimer, Reading, RG7 3SG

How to complain

If we have been unable to resolve an issue regarding how we handle your personal data you have the right to complain to the data protection regulator. Their contact details can be found on their web site https://ico.org.uk/global/contact-us/

Changes to our privacy policy

We keep our privacy policy under regular review and we place any updates on this web page.

This revised policy is effective from May 2018.