Feedback has become truly independent!
In addition to a great deal of feedback we receive directly from our customers an independent national body called Motor Codes now invites customers to leave feedback about garages they have used.
We have subscribed to the Motor Industry Code of Practice for Service and Repair, click here for more information.
“Friendly, helpful, safe - nothing is too much trouble.
Keep doing what you’re doing.”
“A good team.”
“Always delighted with service both customer and technical
and appreciate the value of a local family business.”
“All the staff that I have met have been most caring and
“I couldn’t single out a particular member of staff as I
have dealt with several. I have found them all to be exceptionally friendly and
helpful. I think your customer service is first class.”
“Always friendly and polite, go out of your way to
“Excellent service as always.”
“Have known Spratley’s for many years, no hesitation in
using and recommending them.”
“I was very grateful for the handling of a Network Q claim
even though the car was not purchased from Spratley’s, reference a broken rear
spring revealed by the MOT/service. Your service advisor (Richard) was very
helpful with this and kept me informed at each stage. Thank you also for the
courtesy car whilst awaiting the part. I shall certainly use your services
“I’ve been coming to Spratley’s of Mortimer for the last 8
years and have always been happy with the level of service and especially the
personal touch provided.”
We are never complacent about our level of customer care; we are always striving to exceed expectations. We value our customers.
Why not leave feedback yourself?
Its simple and quick and just a click away - just complete our enquiry form below!
N.B. We can’t display the above customers’ full names or details for data protection reasons (we take our customer data security very seriously); however if you would like to see our folder of returned questionnaires when you next visit, please ask.